Operations, Security and Support
Your digital solution should last for many years
Operations is rarely seen as the sexiest service – but the ongoing life of your solution is just as important as its initial development.
IT Security
Your safety is important
Hacking, cyber attacks and leaked personal data is not something any of us want to experience. Unfortunately, as the cyber bastards get more and more skilful, there is a need for stronger and smarter digital gatekeepers.
We focus on security; both in the way we code your digital solutions and by keeping your software updated with the latest security updates and features.
Hosting
Secure operation and hosting
Our production, test and backup environments are all SaaS-based (Software as a Service) and are safely and securely hosted in Microsoft Azure data centres within the EU.
If you choose to host your solution with us, it will also be hosted on the Microsoft Azure platform. Microsoft Azure is your guarantee of GDPR compliance and other security around your solution.
Support
Support from those you know
The team that develops your solution also handles your support – together with Emma, our dedicated support specialist and your first point of contact when you need help.
We’ve structured support this way to give you faster, more effective assistance. And instead of billing in whole hours, we use a time-tracking model so you only pay for the minutes spent on your task.
Maintenance and Service
Proactive maintenance and upgrades
Keeping your software solution up to date can be compared to taking your car in for service. If you get it serviced regularly, you can fix small issues along the way and avoid unpleasant surprises.
We'll work with you to create a plan to keep you running smoothly for many years to come. Among other things, we offer a service agreement that ensures that we automatically upgrade your solution when new versions or patches are needed.
Even after the project was completed, Illumi followed up with concrete suggestions for improving the website. It felt like someone here truly cared about the work.
Charlotte Riberholt, Managing Director at Skanderborg Park
Learn more about the way we work with operations and security.
Client Advisor & Partner