Flexible & future-proof solution

As NRGi has both private and business customers, it was particularly important that the solution could work via both web and mobile apps. That's why they turned to Illumi, which has experience with both and has also developed NRGi's portfolio of websites.

NRGi came to us with a desire for a very flexible self-service solution that they could easily edit and expand along the way. We have built NRGi's websites on Umbraco CMS, so it made sense to use the same platform to maintain all content for the self-service solution. That way, they can edit and publish all content in the same place.

Henrik Møller, Partner and Account Manager at Illumi

Easily accessible functionality

In practical terms, the self-service universe is a web application behind a login on NRGi's website. In addition, the self-service exists as two apps for iOS and Android, respectively.

Through self-service, NRGi's customers can view their electricity bills, keep an eye on their consumption, track hourly electricity prices, change payment methods, change their electricity contract, get a refund and much more. Behind the simple exterior, there are many integrations to NRGi's customer systems. In this way, NRGi ensures that data is continuously updated directly in all relevant systems and on all platforms.

Security & flexibility

For an energy company, data security is of course paramount. To give users the opportunity for secure login, NRGi, in collaboration with Illumi, has developed a new single sign-on login portal where login can be done via several different protocols, including MitID.

Headless setup enhances the user experience

One of the new features of the self-service portal is that NRGi can work with news and articles targeted at existing customers. This is content that the editors produce in the same way as all other content, but instead of being displayed on one of NRGi's public websites, the content is delivered headless from Umbraco to the self-service portal. This happens both for the web version and for the app versions.

All content can be replaced as a "live feed" without users having to update their apps and without NRGi having to republish them. This makes it easier to be both user and employee.

Henrik Møller, Partner and Account Manager at Illumi